Frequently asked questions
About our tents
What size are the tents?
Most of our tents are 5m tents.
How many people can sleep in the tents?
Our 5m tents can sleep up to 6 in an unfurnished tent and up to 4 in a furnished tent.
Our 6m tents can sleep up to 8.
Are the tents waterproof?
Yes. The tents have zipped in groundsheets. Please make sure all windows and doors are zipped up fully when it is raining. To avoid wicking; please make sure nothing is touching the canvas during wet weather.
Does the tent have a light?
Our Bell tents (except Festival/empty tent package) are supplied with at least one battery operated LED Storm lantern. Each tent also has fairy lights outside. We recommend bringing a torch for moving around the site at night.
Does my tent have any heating?
There is no heating in the tents. Please bring warm pyjamas and extra blankets if you feel the cold.
Can I cook in the tent?
No. Cooking must be done away from the tents.
Can we smoke inside the tent?
No. All our tents have a strict NO SMOKING policy.
General FAQs
Do I need to buy a ticket for the festival or event as well as my Glamping booking?
Yes, you will need to purchase event tickets separately. (Unless stated differently on the event website).
What time is check in and check out?
This is different for each event. Please check the event website for details of arrival times etc. We email all customers with arrival information and final arrangements a couple of weeks before the event. So keep an eye out for your welcome email.
What information do I need for check in?
Please bring a copy of your booking confirmation.
What do I need to bring?
Please see the description for what comes with each package. This can be found at the bottom of each event booking page.
We recommend you bring a torch, lots of cosy bed wear, warm bedding if you are bringing your own and extra blankets as it can get chilly in the evenings.
Can I bring my pets?
We allow a well behaved dog to stay in our tents but please check the regulations for your specific event as not all events allow pets.
Can I charge my phone?
For some events we offer electric hook up in your tent as an optional extra. At some events we have communal areas that offer charging facilities for phones and cameras. Please see the event booking page for information on what is offered at which event.
Can I do my hair?
At some events we offer a pamper tent with hairdryers and mirrors.
Please see the event booking page for information on what is offered at which event.
Is there a member of Brook Bell Tents team onsite during the event?
There will be a Bell Tent reception at each event. Opening times vary from event to event but usually this is open from 8:00am to 5:00pm. Please see your welcome email for more details.
Can we stay next to our friend?
Please let us know either in the notes section of your booking form or in email to info@brookbelltents.co.uk and we will do our best to allocate you next door to each other if possible.
Can we have friends to visit at Brook Bell Tents?
If we are pitched in an exclusive area then only guests with the correct wristband will be permitted. This is because all our guests have paid for exclusive use of the services and communal areas within the glamping area.
